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TERMS & CONDITIONS

Last Updated: October 2025

Welcome to The Hunters Moon Inn. These Terms & Conditions outline the rules, responsibilities, and policies that apply when you visit our premises, stay in our accommodation, dine in our restaurant, or use our website (www.hunters-moon-inn.co.uk). By booking, ordering, or using our services, you agree to these terms.

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1. WHO WE ARE

The Hunters Moon Inn
Llangattock Lingoed, Abergavenny, Monmouthshire, NP7 8RR, United Kingdom
📧 info@hunters-moon-inn.co.uk
📞 01873 821499

We are a traditional Welsh country pub, restaurant, and accommodation provider located near Abergavenny, offering food, drinks, and overnight stays.

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2. BOOKINGS & PAYMENTS

Accommodation Bookings

  • All room bookings are subject to availability and confirmation.

  • A valid credit/debit card is required to secure your reservation.

  • A deposit or full prepayment may be requested at the time of booking.

  • Balance payments (if applicable) must be settled upon arrival or departure.

  • Prices include VAT where applicable.

 

Table Reservations

  • We recommend booking tables in advance, particularly for weekends and Sunday lunches.

  • For groups of 6 or more, a small deposit may be required.

  • Please inform us of any dietary requirements or allergies when booking.

 

Cancellations & No Shows

  • Room bookings cancelled within 48 hours of arrival may be charged in full.

  • Table bookings not cancelled at least 24 hours prior may result in loss of deposit.

  • In cases of severe weather, illness, or emergencies, please contact us directly — we will always try to be fair and accommodating.

 

3. CHECK-IN & CHECK-OUT

  • Check-in time: from 3:00 PM

  • Check-out time: by 10:30 AM

  • Early check-in or late check-out may be possible by prior arrangement and subject to availability.

  • Guests are responsible for their belongings; we cannot accept liability for loss or damage to personal items unless caused by our negligence.

 

4. GUEST CONDUCT

We aim to provide a peaceful and enjoyable atmosphere for all guests. Please:

  • Respect other guests and our property.

  • Keep noise to a reasonable level, especially after 10:30 PM.

  • Smoking and vaping are not permitted inside the building. Designated smoking areas are available outside.

  • Any damage to rooms or furnishings may result in a charge for repair or replacement.

 

5. DOG-FRIENDLY POLICY

We welcome well-behaved dogs in our bar area, garden, and certain rooms (please confirm when booking).

  • Dogs must be kept on leads in public areas.

  • Owners are responsible for cleaning up after their pets.

  • A small cleaning fee may apply for pet-friendly rooms.

 

6. FOOD & DRINK SERVICE

  • All food is freshly prepared; during busy periods, waiting times may vary.

  • We make every effort to accommodate dietary needs but cannot guarantee a completely allergen-free environment.

  • Alcohol is served in line with UK licensing laws — we reserve the right to refuse service to anyone under 18 or anyone behaving inappropriately.

  • Outside food and drink are not permitted on the premises.

 

7. GIFT VOUCHERS & PROMOTIONS

  • Vouchers are valid for 12 months from the date of issue unless stated otherwise.

  • Cannot be exchanged for cash.

  • Lost or expired vouchers cannot be replaced.

  • Promotional offers are subject to availability and may be withdrawn at any time.

 

8. EVENTS & PRIVATE BOOKINGS

We welcome private events and group bookings.

  • Deposits may be required to confirm event reservations.

  • Final numbers and menu choices must be confirmed at least 7 days prior.

  • Cancellations within 7 days of the event may result in partial or full charges depending on notice period and costs incurred.

 

9. WEBSITE USE & CONTENT

  • All content on our website, including text, photos, and branding, is the property of The Hunters Moon Inn.

  • You may not copy, reproduce, or use our materials without written permission.

  • We make every effort to ensure all information on our website is accurate, but prices, availability, and details may change without notice.

 

10. PRIVACY & DATA PROTECTION

Your personal information is handled in accordance with our Privacy Policy, which outlines how we collect, store, and protect your data. Please read it carefully before submitting personal details or booking online.

 

11. LIABILITY

  • We are not liable for any loss, damage, injury, or inconvenience caused by circumstances beyond our reasonable control (e.g. weather, power failure, government restrictions).

  • Our liability shall not exceed the amount paid for your booking or order.

 

12. COMPLAINTS & FEEDBACK

We value all feedback and will do our utmost to resolve any issues quickly and fairly. Please contact us directly via email or phone during your stay or visit so we can assist promptly.

 

13. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be handled in the appropriate UK courts.

 

CONTACT US

For questions regarding these Terms & Conditions, please contact:
📧 info@hunters-moon-inn.co.uk
📞 01873 821499
📍 The Hunters Moon Inn, Llangattock Lingoed, Abergavenny, Monmouthshire, NP7 8RR, United Kingdom

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